Shipping policy

Last updated: 25 August 2026

Where we ship from

Everything we sell is held in Australian warehouses. Your order is not shipped from overseas, which is why it turns up in days rather than weeks.

When your order goes out

We pack and send orders Monday to Friday, usually the next business day after you order. Orders placed on a weekend or public holiday go out the next business day.

If you order more than one item, they may be sent from different warehouses and arrive separately, on different days. That is normal and nothing has gone wrong.

How long delivery takes

Most orders arrive within 3 to 7 business days of being sent. Regional and remote addresses can take a few days longer.

These are estimates from our couriers, not guarantees. Delivery times can stretch during sale periods, around public holidays, and when there is weather or courier disruption.

What shipping costs

Standard shipping within Australia, orders of $100 or more — free
Standard shipping within Australia, orders under $100 — $11.00
Express shipping within Australia — $15.00
Standard international shipping — $20.00

Shipping is worked out at checkout once you enter your address, and the exact cost is shown to you before you pay.

International orders may attract customs duties, taxes or import charges in the destination country. Those are not included in what you pay us and are the responsibility of the person receiving the parcel.

Tracking

The moment your parcel leaves the warehouse we email you a tracking link. There is nothing you need to do to get it.

Can't find the email? Check your junk or spam folder first, and make sure you're looking in the inbox you used at checkout. Allow one full business day after ordering before chasing it up.

Delivery addresses

Please double-check your address at checkout. We can usually update an address if you contact us before the order leaves the warehouse — email us straight away at petco@temptd.com.au. Once it has shipped we can't redirect it, though we will help you sort it out with the courier.

We can't deliver to PO boxes or parcel lockers for larger items, and some couriers require someone to be there to sign.

If a parcel comes back to us because the address was wrong or incomplete, we'll refund the item cost but not the original postage, and we'll need to charge postage again to resend it.

Areas we can't deliver to

Our warehouses can't reach a small number of remote postcodes and suburbs. You can check the full list on our postcodes we can't deliver to page.

If your address is on that list, email us before you order and we'll tell you whether we can arrange delivery and what it would cost. If an order is placed to one of those addresses, we'll contact you and refund it in full if we can't get it there.

Parcel hasn't turned up

Get in touch if tracking hasn't moved for 3 business days, or if the parcel is marked as delivered and it isn't there. Send us your order number at petco@temptd.com.au and we'll chase the courier for you.

Please don't wait it out — couriers have time limits on investigating a missing parcel, so the sooner we know, the sooner it gets fixed.

Damaged in transit

If your order arrives damaged, take a photo of the item and the packaging and email it to us within 30 days of delivery. We'll cover the return postage and either replace it or refund you in full — whichever you'd prefer. See our refund policy for the full details.

Your rights under Australian law

Nothing in this policy takes away your rights under the Australian Consumer Law, including your right to a remedy if goods are not delivered within a reasonable time.