Refund policy

Returns and refunds

We want you and your pet to be happy with what you bought. If something isn't right, you have 30 days from the day it arrives to send it back.

Change of mind

Changed your mind? No problem. Email us at petco@temptd.com.au within 30 days of delivery and we'll give you a return address.

To be accepted, the item needs to be unused, in its original packaging, and in a condition we could sell again. You cover the cost of posting it back to us. Once it arrives and we've checked it, we'll refund what you paid for the item to your original payment method, usually within 5 business days. Original shipping costs aren't refunded on change-of-mind returns.

Faulty, damaged or wrong item

If your order turns up damaged, faulty, or isn't what you ordered, contact us within 30 days of delivery with a photo. We'll cover the return postage and either replace it or refund you in full, including any shipping you paid — whichever you'd prefer.

Things we can't accept back

• Items returned more than 30 days after delivery
• Items that have been used, washed, or damaged after delivery
• Items returned without their original packaging

Your rights under Australian law

Nothing here takes away your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they aren't of acceptable quality and the failure doesn't amount to a major failure.

How to start a return

Email us at petco@temptd.com.au with your order number and a short note about what's wrong. A real person will reply, usually the same day, and tell you exactly what to do next.