Track Your Order

Here is exactly what happens after you place an order, and what to do if something does not look right.

When your tracking arrives

We pack and send from Australian warehouses, usually the next business day after you order. The moment your parcel leaves the warehouse you will get an email with a tracking link. There is nothing you need to do at your end.

How long delivery takes

Most orders arrive within 3 to 7 business days. Regional and remote addresses can take a few days longer. If you ordered more than one item, they may be sent separately and arrive on different days.

Cannot find your tracking email?

Check your junk or spam folder — tracking emails often end up there
Make sure you are looking in the inbox you used at checkout
Allow one full business day after ordering before chasing it

Parcel has not turned up

Get in touch if tracking has not moved for 3 business days, or if the parcel is marked as delivered and it is not there. Send us your order number and we will chase the courier for you. Please do not wait it out — the sooner we know, the sooner it gets sorted.

Need to change your address?

Contact us straight away. If the order has not left the warehouse yet we can usually update it. Once it has shipped we cannot redirect it, but we can help you sort it out with the courier.