Contact Us
Questions before you buy, or a problem after — either way we would rather hear from you.
Email us
We aim to reply the same business day. If your message is about an existing order, include your order number — it saves a round trip.
When we are around
Monday to Friday, Australian Eastern Time. Anything sent over the weekend gets picked up Monday morning.
What we can help with
- Working out which product suits your pet
- Where your order is up to
- Returns and refunds within 30 days of delivery
- A faulty, damaged or incorrect item
- Changing or cancelling an order that has not shipped yet
Before you write in
Two things answer most questions on their own: our order tracking page and our refund policy. If neither covers it, email us and we will sort it out.
Business details
Temptd Pet Co.
Quintin Filo
ABN 69 215 928 941
Australia